Customer Satisfaction Survey

* 1. Were you greeted by name upon pickup?
YesNo

* 2. Overall, how did your recent experience with BZ Transportation meet with your expectations?
Exceeded my expectationsMet my expectationsDid not meet my expectations

* 3. Please indicate your level of satisfaction with the following services:

Very DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable

Reservations ProcessVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable

If used, the ground transportation desk at hotel or airportVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable

Payment ArrangementsVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable

Helpfulness of Office StaffVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable

* 4. Please indicate your level of satisfaction with the following aspects of your trip:

Very DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable

On-time performance of driverVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable

Ease of locating driverVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable

Cleanliness of vehicleVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable

Working order of vehicleVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable

Selection (make/model) of vehicleVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable

Courteousness/Friendliness of chauffeurVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable

Professionalism of driverVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable

Knowledge of itinerary and directions by driverVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable

Safety/Comfort level with driving abilityVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable

* 5. How likely would you be to use BZ limos again?
Very LikelySomewhat LikelyNeither Likely nor UnlikelySomewhat UnlikelyVery Unlikely

* 6. Would you recommend BZ Limos to a friend?
YesNo

7. Please indicate below if...
you would like to discuss your recent experience personally with someone in managementare interested in receiving limousine company promotional offers via e-mail

8. Please add any additional comments you have

9. Please let us know your email address