Customer Satisfaction Survey

* 3. Please indicate your level of satisfaction with the following services:

 Very DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable
Reservations ProcessVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable
If used, the ground transportation desk at hotel or airportVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable
Payment ArrangementsVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable
Helpfulness of Office StaffVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable





* 4. Please indicate your level of satisfaction with the following aspects of your trip:

 Very DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable
On-time performance of driverVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable
Ease of locating driverVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable
Cleanliness of vehicleVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable
Working order of vehicleVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable
Selection (make/model) of vehicleVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable
Courteousness/Friendliness of chauffeurVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable
Professionalism of driverVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable
Knowledge of itinerary and directions by driverVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable
Safety/Comfort level with driving abilityVery DissatisfiedSomewhat DissatisfiedNeither Satisfied Or DissatisfiedSomewhat SatisfiedVery SatisfiedNot Applicable